Privacy Policy
Protecting your personal data matters to us. This policy explains how www.flicka.bg processes, stores, and protects your personal data when you use the platform, create a profile, place an order for jewelry or a Gift Card, or contact us.
Last updated: 31.07.2006
Clear purpose We use your data to process orders, payments, deliveries, made-to-order jewelry production, and warranty or complaint cases.
Control on your side You have the right to access, correct, delete, restrict, and object to the processing of your data.
No sale of data We do not sell, exchange, or provide your personal data to third parties for their marketing purposes.
1. Who is responsible for your personal data?
FLK ART EOOD, VAT number BG206892533, with registered office and management address: Sofia 1700, 22 Chavdar Mutafov St., is the controller of the personal data you provide through the www.flicka.bg platform. The company is responsible for processing this data in accordance with applicable data protection legislation.
2. Who has access to your data?
Your personal data is used only to provide services related to the platform — processing orders for jewelry and Gift Cards, payment, delivery, customer service, and warranty cases.
In certain cases, data may be shared with external partners when necessary to fulfil a specific service:
- courier and logistics partners;
- payment service providers;
- partners involved in the manufacturing, engraving, or personalization of jewelry, when an order is made to individual specifications;
- technical providers and systems supporting the www.flicka.bg platform;
- partners involved in warranty and after-sales service;
- competent authorities, where required by law.
Important: We do not transfer, sell, or exchange your personal data with third parties for their marketing purposes.
3. Legal basis for processing
We process your personal data only when there is a legal basis for doing so. Depending on the specific situation, processing may be necessary for the performance of a contract, for compliance with a legal obligation, based on your consent, or based on a legitimate interest.
When providing certain data is necessary to fulfil an order (for example, ring size or engraving text) or to use a specific service, we will inform you of this and of the possible consequences if you choose not to provide it.
4. Where do we store your data?
The data we collect is stored within the European Economic Area. In certain cases, it may be transferred or processed outside the EEA, but only in compliance with applicable data protection rules.
Where data is transferred outside the EEA, appropriate safeguards are applied, including standard contractual clauses where necessary.
5. What are your rights?
You are in control of your personal data. You can exercise your rights by contacting us at [email protected].
| Right | Description |
|---|---|
| Right of access | You can request information about the personal data we hold about you. |
| Right to rectification | You can request correction or completion of inaccurate or incomplete personal data. |
| Right to erasure | You can request deletion of your data, unless there is a legal basis for retaining it. |
| Right to data portability | Where applicable, you can obtain a copy of the data you have provided in a structured format. |
| Right to object | You can object to processing based on legitimate interest or direct marketing. |
| Right to restriction | You can request temporary restriction of processing under certain legal conditions. |
When might immediate deletion not be possible?
In some cases, we may be required to retain part of your data for a certain period — for example, in the case of an active order for a piece of jewelry in production, unresolved communication regarding a complaint, an accounting obligation, a legal dispute, or suspected fraud.
Complaint to a supervisory authority
If you believe we are processing your personal data incorrectly, you can contact us. You also have the right to lodge a complaint with the Commission for Personal Data Protection:
Address: Sofia, 2 Prof. Tsvetan Lazarov St. Tel.: (02) 940 20 46 Fax: (02) 940 36 40 Email: [email protected], [email protected] Website: www.cpdp.bg
6. Online purchase
Why do we use this data?
We use your personal data to process your order for jewelry or a Gift Card, to manage payment, delivery, returns, complaints, and warranty matters, as well as the production of jewelry made to individual order.
The data may also be used for identification, address confirmation, and communication in the event of an issue with your order or delivery.
What data do we process when you place an order?
- name, address, email, and phone number;
- order details, including personalization specifications (e.g., engraving, size);
- payment information and payment history;
- data necessary for delivery, complaints, or warranty service;
- Gift Card code and balance, where applicable.
Data related to an online purchase is retained for as long as you have an active profile. Once the profile is closed, the data is deleted, unless the law requires longer retention.
7. Direct marketing
Where you have given consent, we may use your data to send you special offers, new jewelry collections, Gift Card reminders, and reminders about products left in your cart or wishlist.
These messages may be based on previous purchases, viewed products, clicked offers, or information you have provided in your profile.
What data do we use?
- email address and phone number;
- shopping history;
- products and offers you have clicked on.
How to opt out?
- via the link or instructions in each marketing message;
- via your profile settings;
- by contacting us at [email protected].
Data used for direct marketing is retained until you withdraw your consent or delete your profile.
8. My profile
We use your personal data to create and manage your profile on www.flicka.bg. Through your profile, you can view order history, manage addresses, your jewelry wishlist, your Gift Card balance, and communication preferences.
To improve your experience on the site, we may use data on navigation, viewed products, and purchase history. This helps us show you more relevant jewelry and product recommendations.
Processing of profile data is based on the consent you give when creating a profile. Recommendations and optimizations may be based on a legitimate interest in improving the service.
You can close your profile at any time. Once your profile is terminated, your data is deleted, unless the law or an unresolved legal dispute requires its retention.
9. Customer service
When you contact us, we use the data you provide to respond to your inquiry and to assist with an order, warranty matter, complaint, made-to-order production issue, or any other question related to Flicka's jewelry and services.
This data may include:
- name, address, email, and phone number;
- order information;
- payment information, where necessary for the case;
- correspondence related to the specific matter;
- other data you voluntarily provide.
This data is used only to handle the specific case and to provide the necessary assistance.
10. Development and improvement of services
We use data to evaluate and improve the site, products, services, and systems. Our goal is for www.flicka.bg to be faster, more convenient, and more secure for our customers.
We do not analyze data at a personal level for these purposes. Processing is carried out using pseudonymized or aggregated data where applicable.
Profile data: customer number; profile settings; country.
Purchase and behavioral data: order history; delivery information; payment history; click and navigation history.
Processing for the development and improvement of services is based on our legitimate interest in offering better, safer, and more efficient online jewelry shopping.
11. Compliance with legal obligations
In certain cases, we process personal data to comply with legal obligations, court decisions, or decisions of competent authorities.
This may include the retention and verification of accounting data, compliance with reporting rules, and actions to prevent or report potential fraud and other violations.
12. Cookies
Cookies are small text files stored on your device when you visit the site. They help www.flicka.bg function properly, remember your chosen settings, and improve your user experience.
How do we use cookies?
- to remember your choices and settings on the site;
- to log in to your profile and maintain your session;
- to browse jewelry and store functionality, including your wishlist;
- to analyze traffic and improve the site;
- to present more relevant marketing information, where applicable.
Types of cookies
- Persistent cookies: used to save choices and settings, including when you select a "Remember me" option.
- Session cookies: used during your current visit and deleted once you close your browser.
- Third-party cookies: may be used for statistics, analytics, site optimization, and marketing communication.
If you are logged into your profile, the cookie identifier may be linked to the personal data provided through your profile. Otherwise, cookies are used mainly for functionality, statistics, and site improvement.
You can delete or restrict cookies through your browser settings. Please note that disabling certain cookies may affect some site functionality.
13. How to exercise your rights?
You can contact us regarding personal data protection matters at:
14. Policy updates
We may periodically update this Privacy Policy. The most current version will always be available on the site.
In the event of material changes related to the purposes of processing, the data controller, or your rights, we will inform you appropriately.
This page is for informational purposes and describes how personal data is processed when using www.flicka.bg.